Contact Us
感谢您关注 AITrans.Video。如果您在使用过程中遇到技术问题、付款问题、退款申请、隐私请求、版权投诉或商务合作需求， 欢迎通过以下方式与我们联系。
Thank you for your interest in AITrans.Video. If you encounter technical issues, payment issues, refund requests, privacy requests, copyright complaints or business-cooperation needs while using the Service, you are welcome to contact us through the channels below.
目前所有类别的来信均统一发送至 [email protected]，并在邮件标题中注明对应类别，例如“账单/退款申请”“隐私请求”“商务合作”，我们会按类别分流处理。
For now, messages of all categories are sent to the same address, [email protected]. Please note the relevant category in the email subject — for example “Billing / Refund request”, “Privacy request” or “Business cooperation” — and we will route it accordingly.
如您遇到账户登录、任务失败、字幕异常、配音异常、文件导出、功能使用等问题，请联系：
For issues such as account sign-in, failed jobs, subtitle problems, dubbing problems, file export, or general feature use, please contact:
客服邮箱 / Customer support email：[email protected]
建议您在来信中提供以下信息，以便我们更快处理：
To help us respond faster, please include the following where possible:
如您遇到以下问题：
For issues such as:
请发送邮件至 [email protected]，并在邮件标题中注明“账单 / 退款申请”。具体退款规则请参考 《退款政策》。
Please email [email protected]with “Billing / Refund request” in the subject. For the detailed refund rules, see our Refund Policy.
如您需要：
If you need to:
请发送邮件至 [email protected]，并在邮件标题中注明“隐私请求”。具体隐私规则请参考 《隐私政策》。
Please email [email protected]with “Privacy request” in the subject. For the detailed privacy rules, see our Privacy Policy.
如您认为本平台上的相关内容侵犯了您的著作权、商标权、肖像权、声音权益或其他合法权利，请发送投诉材料至 [email protected]，并在邮件标题中注明“侵权投诉”。
If you believe content on this platform infringes your copyright, trademark, portrait rights, voice rights or other lawful rights, please send your complaint materials to [email protected] with “Infringement complaint” in the subject.
请尽量提供以下内容：
Please include the following where possible:
我们将在收到完整材料后依法依规处理。
We will handle the matter in accordance with applicable laws and regulations after receiving complete materials.
如您有以下合作需求：
For cooperation needs such as:
请发送邮件至 [email protected]，并在邮件标题中注明“商务合作”。
Please email [email protected]with “Business cooperation” in the subject.
我们通常会在 2-5 个工作日内回复大多数咨询。
We typically reply to most inquiries within 2–5 business days.
如遇节假日、高峰期、复杂技术问题或需要进一步核实的情况，处理时间可能有所延长。
During holidays, peak periods, complex technical issues, or where further verification is needed, processing may take longer.
主体名称 / Entity name：武汉市洪山区九俊电子经营部
联系邮箱 / Email：[email protected]
付款方式以站内结算页展示为准，支付成功后，相应套餐权益或处理额度会自动发放至当前账户。
运营主体信息 / Operating Entity
付款方式以站内结算页展示为准，支付成功后，相应套餐权益或处理额度会自动发放至当前账户。
